A simple forum for me to share my experiences, tell a story, vent my frustrations and entertain others. Let the adventures begin!
Saturday, 13 July 2013
My Less than Adventurous, Adventures...another LIAT monologue
It's now 6:45 am and i am at the SVG airport. My flight was suppose to leave at 6 am arriving in Grenada at 6:30am. Got to the airport at 4:15am because like a good economy traveller I am here 2 hours before. There is a small group of people outside the door and by the time I finish paying the slurry taxi driver who was blasting dance hall at 4am, who got even more slurry when i asked him to take down the music, whose blasted car beeped practically the entire ride to the airport and who conveniently had no change, there was a man with vagrant like appearance unlocking the doors of the airport. We all enter the stuffy building and dutifully line up to check in. At this time in the morning prior to a cup of coffee there is no conversation, no laughter, no feverish, rushed or hurried movements. Drone like specters we stand in line waiting for our LIAT check out counter to open. Now maybe I got it wrong but I was of the humble opinion that if your flight leaves at 6am and you are asked to get there 2 hrs before that the airport should be opened by 4am and the check out counter should be up, rearing and ready to go but of course what do I know. I have been known to be fussy and unusually exacting. A lone LIAT officer appears at the counter and begins the slow process of checking in at 4:45. By this time there is a long cue behind us and the pungent smell of a multitude of early morning body odors, good and bad, is resting heavily on the dense, humid and dank air of the terminal. I have to leave my bags with my colleagues and walk outside or risk throwing up. Eventually, the line begins to move as a second LIAT officer arrives - they are both the picture of warm, friendly, hospitable customer service - NOT. At check in I am asked if Grenada is my final destination and given more than one piece of paper as a ticket. To be honest I am just going through the motions at this point too tired and half asleep to realize the implications of her question or the pieces of paper. As the clerk hands me my documents she says very matter a factly "your flight is ABOUT 45 minutes late" - no apologies - it just is . At this point my affect is so flattened there is absolutely no reaction from me. I make my way to immigration and the door is close and the man indicates that immigration is still closed! They are suppose to open at 5am. It is at this point that Victoria draws to my attention that our direct flight to Grenada is in fact NOT DIRECT, in fact we not even on the same flight - there is no Grenada flight - I am guessing it has been cancelled and no one saw it fit to tell us ! LIAT didn't have the common courtesy to provide basic information to its passengers. We were now going to Barbados and leaving there at 11:30am for Grenada - god alone knows what time we would actually reach at this point. At 5:30 immigration is open for business. Mind you there is no plane in sight as I stare longingly at the runway through the frosted louvers of the departure area. I realize that at this point I am beginning to sound like a broken record with my litany of LIAT woes but it still amazes me that a company could run a business this way and that the obvious incompetence of management has pervasively infected every aspect of LIAT's operations. Stopping short of cussing somebody out - which will accomplish nothing - I write to vent while carrying the fervent hope that one of you may start an airline to give LIAT some competition not difficult (albeit financial constraints) given their state of atrophy! Sigh...my LIAT monologue
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entertaining as usual...but is it any wonder why the rest of the world don't take us serious?
ReplyDeleteWe talking about change, development, opening up markets and free movement of people and we cant even get our people from place to place efficiently - its all quite disgustingly sad.
ReplyDeleteDidn't you have a similarly bad experience the last time you were in St. Vincent? Or was that Dominica? At least LIAT is consistent with its poor service... LOL
ReplyDeleteHaahaha its the one thing they are consistent with and I have had many - many of those experiences. Thinking of posting the last one before this. It's already on FB
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